Rug pad questions, answered
Rug pad questions, answered by Rug Pad Wizard: these are the twelve questions rug cleaners hear most, on how a pad protects the floor, which pad to choose, whether it can be washed, how long it lasts, whether it smells or sticks, and whether it suits people with allergies. The answers come from the company’s own customer flyer.
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How should a dealer use these answers?
Rug Pad Wizard dealers can use these answers on the phone, at the customer’s door and on their own rug pad web page.
The same questions are on the Everything You Always Wanted to Know About Rug Pad flyer in the dealer media library, ready to print and leave with a customer.
What do most rug pad questions come down to?
Most rug pad questions come down to three things: protecting the floor, keeping the rug in place, and choosing the weight for the feel the customer wants.
- Floor: the Pet Urine Barrier in the Eco pads keeps most spills and pet urine from soaking through
- Grip: the pad grips both the floor and the rug
- Feel: thin pads for door clearance and low rugs, plush pads for cushion
Which rug pad questions should go to the Rug Pad Wizard office?
Questions about sizing a pad to a rug and about holding a long hallway runner are best answered by the office at 800-275-0915.
Rug Pad Wizard is based in Calhoun, Georgia, and the office is open Monday to Friday, 8:00 am to 5:00 pm.
More questions dealers ask
How does a rug pad protect a floor?
A rug pad protects both the rug and the floor from scratches. The Eco pads add a Pet Urine Barrier for hardwood, luxury vinyl tile, stone and concrete. Pets create the biggest danger to flooring, so a pad with the barrier protects the rug and floor long term.
How does a rug pad keep a rug in place?
A rug pad stops a rug from moving, curling up and more. Rug Pad Wizard makes a complete line of pads, from thin felt to the 50 ounce Xtra Grip, to meet every need.
See:Xtra Grip
How does a customer know which rug pad they need?
By the feel they want underfoot. The customer flyer sorts the Pet Urine Barrier pads from thick to thin: Eco Supreme is thick and plush for extra cushioning, a midweight pad suits flatter rugs and runners, and Eco by Design is light and thin for foyers, mud rooms and hallways. Each is eco friendly, non-allergenic and sustainable.
Which rug pad is good for people with allergies?
The Eco pads. They are non-allergenic and non-toxic, with no latex, no odors and no off-gassing, and they are Green Label Plus certified by the Carpet and Rug Institute. Foundation, a thin rubber backed pad, contains latex, per its brochure.
How long does a rug pad last?
Rug Pad Wizard Eco pads are warrantied for the life of the rug, and Foundation, Secure Grip and Xtra Grip for 20 years. Both warranties cover degradation of the fiber or backing for the original purchaser.
Can a rug pad be washed?
Yes. A professional rug cleaner can clean Rug Pad Wizard pads time after time, and the Eco pad backing does not break down from home or professional cleaning.
Will a rug pad bunch up under a rug?
No. The pad is designed to grip the floor and the rug, so it stays in place and holds the rug.
Does a new rug pad smell like a new rug or carpet?
No. That new carpet smell is off-gassing, which happens when chemicals are added in processing. The flyer says no chemicals are added during processing, and the Eco pads are odor and off-gassing free, non-allergenic, non-toxic and recyclable.
Does a bigger rug need a different rug pad?
No. Any pad can be used with any size rug; the choice depends on the feel the customer wants underfoot. For the most cushion under rugs 5 by 8 and larger, Xtra Grip is the thick non-slip choice.
See:Xtra Grip
Is rug pad environmentally safe?
Yes, the Eco pad is. It is tested and carries the CRI certification, has no odor or off-gassing, is non-allergenic and non-toxic, and is 100 percent recycled and 100 percent recyclable.
Will a rug pad stick to carpet or a hard floor?
No. A pad sticks to a floor because of clay fillers added to the rubber in inexpensive pads, the flyer explains. The Eco pads contain no rubber and no clay binder.
Is a rug pad safe for older people who shuffle their feet?
Yes. Rug Pad Wizard calls this one of the best reasons to buy rug pad. The pad keeps the rug from sliding, and the rug drapes over the edges of the pad.
Where do I get Rug Pad Wizard pad?
Rug cleaners, rug stores and designers
Order by the roll in the NowCommerce dealer portal, or apply to become a dealer in about two minutes.
Homeowners
Buy Pet Barrier Rug Pad cut to your rug size at the Rug Pad Wizard consumer store, or ask a local rug cleaner.
