The Rug Pad Wizard warranty is simple and honest: Eco felt pads are warrantied for the life of the rug, and Foundation, Xtra Grip and Secure Grip pads are warrantied for 20 years, both against degradation of the fiber or backing, for the original purchaser. Register a pad or file a claim with the forms below.
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Rug Pad Wizard Eco rug pad and Ever Grip are warrantied for the life of your rug against degradation of the fiber or backing. These rug pads will not stain, discolor or mar your flooring. The Pet Resistant backing is not warrantied against punctures or holes.
The Foundation, Supreme (Xtra Grip) and Premium (Secure Grip) Rug Pad Wizard pads are warrantied for 20 years against degradation of the fiber or backing. These rug pads will not stain, discolor or mar your flooring. The Pet Resistant backing is not warrantied against punctures or holes.
Many manufacturers offer rug pads that contain toxic chemicals that affect the air in a home or business and destroy floors. Others use clay as a binder that degenerates quickly and damages flooring. The materials in the Rug Pad Wizard Eco products are tested and approved as Green Label Plus by the Carpet and Rug Institute. As a member of the Association of Rug Care Specialists and a national member of the American Society of Interior Designers, we, like you, want to protect your customer’s family, home, health and planet.
Eco materials protect the indoor environment and the floor.
Latex, polyvinyl chloride (PVC) and other backings can deteriorate rapidly, staining, marring or discoloring hardwood or tile.
Thank you for purchasing a Rug Pad Wizard pad. Fill in the details to register it. Warranties are only available to the original purchaser and are non-transferable.
Send the purchase details and photos and the office will confirm the claim. You can also call 800-275-0915.
No, the Rug Pad Wizard warranty does not cover punctures or holes in the pet resistant backing. Degradation of the fiber or backing is what the warranty covers.
No, Rug Pad Wizard pads will not stain, discolor or mar flooring. The Eco pads contain no latex or clay binder, materials that make other pads deteriorate and damage hardwood or tile.
No, Rug Pad Wizard warranties are available to the original purchaser only and are non-transferable.
The Life of the Rug warranty covers Rug Pad Wizard Eco rug pad and Ever Grip against degradation of the fiber or backing for the life of your rug. These pads will not stain, discolor or mar your flooring. The Pet Resistant backing is not warrantied against punctures or holes.
Foundation, Xtra Grip and Secure Grip carry the Rug Pad Wizard 20 year warranty against degradation of the fiber or backing. Xtra Grip was formerly sold as Supreme and Secure Grip as Premium, and these pads will not stain, discolor or mar flooring.
Only the original purchaser can make a Rug Pad Wizard warranty claim, because warranties are not transferable. Register the pad after purchase so the record is on file.
File a Rug Pad Wizard warranty claim with the Filing a Claim form on this page, or call the office at 800-275-0915. Include the purchase details and photos, and the office confirms the claim and tells you the next step.
See:800-275-0915
To make a Rug Pad Wizard rug pad last longer, keep it out of direct sunlight, which can degrade the backing. In high traffic areas, turn the pad with the rug and clean it so the pile thickness stays even.
